If you have any questions related to the product or customization request.

1. Click to call, (Call : +91-982-898-0909) 
2. Email us here. (E-mail: hello@duraster.com)

Disclaimer:-

1. The accessories displayed in the image represent the setup and are not included with the product unless explicitly stated.
2. The wood grain may differ slightly from one product to another regarding solid wood furniture.
3. Intricate designs or hand-painted elements in 3D pictures on the website may exhibit minor variations compared to the actual product.
4. Due to variations in screen settings and resolutions, there might be a slight disparity in fabric colour and wood finish between the images on the website and the physical product.
5. The primary material refers to the main substance used in manufacturing the product. Additionally, other secondary materials may also be utilized in the production process.

• Avoid Water, use moistened cloth for cleaning.
• Avoid Direct and Prolonged Exposure to Sunlight.
• Avoid all types of chemicals as it may harm the furniture.
• Use table mats/runners/coasters for furniture that may be exposed to hot utensils.
• Minor scratches and burnt marks can easily be removed by fine sandpaper and the application of mineral oil.

Refunds & Cancellation

All Items at our store are made to order, we usually initiate the order as soon as the payment is confirmed. However, we do understand that you may want to cancel / change the order. We allow cancellations up to 24 hrs with deduction of 5% after the order is placed which are payment gateway charges. The product change can be availed within 48 hrs.

Once manufacturing has begun, we are required to charge a cancellation fee equal to 30% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been shipped the fee would be up-to 50%, though based on the situation we assure that we will do our best to make the cancellation process smooth for you.

We at Duraster.com try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order.

To start a cancellation, you can contact us at hello@duraster.ae. If your cancellation is accepted, we’ll send you a confirmation and initiate a payment refund.

You can always contact us for any return question at hello@duraster.ae.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, such as bespoke, made-to-order & custom products (such as special orders or personalized items). We also do not accept returns due to change of mind, unauthorized installations. You are also requested to check the size of your doors and entryway to ensure that the product can carried to your preferred place of installation. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges/Replacements 
We accepts replacement of the same product in case if there is any transit damage or defects with the product. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the replacement of the same product will be issued automatically from our end.

In case Reverse Pick up of a product

Packaging for reverse pickup is to be done from customer’s end.

• Avoid Water, use moistened cloth for cleaning.
  Avoid Direct and Prolonged Exposure to Sunlight.
• Avoid all types of chemicals as it may harm the furniture.
• Use table mats/runners/coasters for furniture that may be exposed to hot utensils.
• Minor scratches and burnt marks can easily be removed by fine sandpaper and the application of mineral oil.