FREE SHIPPING ALL OVER INDIA // EASY EMI OPTIONS AVAILABLE

FAQs

What Shipping Methods Are Available?

We ship through our shipping partners Bluedart, Rivigo, Fedex, and Delhivery. Once the product is shipped, we immediately provide the tracking details through email and SMS on your registered email address and phone number.

How do I place an Order?

Go through our online store, select the product and add in in your cart. Login with your account and place the order. Fill the details and pay through the payment gateway with your preferred bank, credit card or wallet. Note : You can also checkout as guests. However, we strongly recommend you to create an account.

What Payment Methods Are Accepted?

We accept all major credit cards, debit cards and net banking. We also have Credit Card EMI options (3, 6, 9, 12 , 24 months). We also accept wallet payments, such as PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik & Jio.

Are there any hidden charges when I make a payment?

No, there are no hidden charges, the amount includes all the taxes and charges provided in the cart.

Do you offer COD?

No, at the moment we do not accept Cash on delivery/ Pay on delivery options. This facility is currently only available to project, bulk and wholesale buyers.

Can I cancel my Order?

All Items at our store are made to order, we usually initiate the order production as soon as the payment is confirmed. However, we do understand that you may want to cancel / change the order. We allow cancellations up to 48 hrs. after the order is placed. Write to us on hello@duraster.com for cancellation.

What are the delivery charges?

There are no delivery charges on Duraster.com, enjoy the free shipping all across India!

What is the estimated delivery time?

Once the items are shipped, It usually takes 10-14 days to be delivered to most part of the country. We ship all our products through delivery partners of repute such as - BlueDart / Fedex / Rivigo / Delhivery, etc.

Do you provide assembly and installation?

Yes, on your request we provide assembly and installation. However, most of our products are DIY and easy to assemble and install.

What is covered in the warranty?

We provide 1 year warranty on all our products and 10 years warranty on borer and termite resistance. Please go through our warranty policy here : https://www.duraster.com/pages/warranty

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