Refunds & Cancellation
All Items at our store are made to order, we usually initiate the order as soon as the payment is confirmed. However, we do understand that you may want to cancel / change the order. We allow cancellations up to 48 hrs. after the order is placed.
Once manufacturing has begun, we are required to charge a cancellation fee equal to 30% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been shipped the fee would be up-to 50%, though based on the situation we assure that we will do our best to make the cancellation process smooth for you.
We at Duraster.com try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order.
To start a cancellation, you can contact us at firstname.lastname@example.org. If your cancellation is accepted, we’ll send you a confirmation and initiate a payment refund.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as bespoke, made-to-order & custom products (such as special orders or personalized items). We also do not accept returns due to change of mind, unauthorized installations. You are also requested to check the size of your doors and entryway to ensure that the product can carried to your preferred place of installation. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.